Frequently asked questions

Questions about a Connectech.ca product before you purchase ?


General Questions Q. Is there a contract when I sign up ? A. no we don`t have contacts we want our subscibers to feel confirtable with Connectech.ca Q. What are the hidden fee`s ? A. Connectech.ca has no hidden fee`s or extra`s each month like overage fee`s because your internet is unlimited and your phone plan cobers a calling area if you call out of your calling area there is of course long distance fee`s. Want Connectect.ca to add a Q & A topic or if you have a question you can always contact us 24/7 by chat on the site or by e-mail at sales@ConnecTech.ca or by phone at 1-877-439-9111.




Questions about Billing ?


Q. How do I get a balance on my account ? A. You get a invoice/staement each month with the information on it, But if you can't find your invoice simple contact our billing department. Q. How do I update my Billing info ? A. Simply call 1-877-439-9111 and a solutions tech can help you.
Q. How do i contact your billing department ? A. We have a number of was to get billing info. 24/7 by chat on the site or by e-mail at myaccount@ConnecTech.ca or by phone at 1-877-439-9111 . Q. What do i have to pay upfront ? A. All Equipment and or set-up fee's are is paid at time of order. Q. How am I invoiced for services ? A. All monthly service are pre paid for monthly. Q. When do I get my first invoice ? A. Your first invoice comes by e-mail 5 - 10 business days after your service has been set-up and you first payment is do with in 30 days of your service being activated. Q. What is on my first invoice ? A. Your first invoice comes 5 - 10 business days after your service has been set-up and has the month that you are using plus the pre payment of the a month since all services are pre paid monthly. Q. If I ever wanted to cancel my service how do that ? A. cancelation is simple you e-mail us and we'll send you a confirmation and a cancelation date. Q. If I cancel before my billing date is over do I get a refund ? A. No sorry we do not offer refunds, your only commited month by month and we are always happy to give you your end billing date at the time of cancelation. Payment Questions Q. How can I pay ? A. We have a number of simple and easy ways for you to pay for your initial order and monthly services through one of the following methods: All Major Credit Cards, All Pre-paid Credit Cards, All Major Debit Credit Cards, Online banking by e-transfer and PayPal and also monthly dirct right from your bank account. Q. Do I get a monthly Invoice ? A. Yes, you get a monthly invoice by e-mail. Want Connectect.ca to add a Q & A topic or if you have a question you can always contact us 24/7 by chat on the site or by e-mail at myaccount@ConnecTech.ca or by phone at 1-877-439-9111.




Techelp Questions ?


This area is under development and is going to cover all your tech questions with a how to area, helpful videos and a online blog to help you with any question. Also remember the techelp is also avalable 24/7 by chat on the site or by e-mail at techelp@ConnecTech.ca or by phone at 1-877-439-9111




Phone Questions ?


You can always chat with our staff 24/7 or call 1-877-439-9111 depending on department hours. Plus feel free to e-mail to:

Sales: solutions@connectech.ca 8 am to 10 pm Monday to Saturday

Tech Help: techelp@connectech.ca 24 / 7 /365 also by Chat

Billing: myaccount@connectech.ca 8 am to 6 pm Monday to Friday





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